Shareholder enquiries

Investors who have any questions about their investment in Barclays, or about Barclays in general, may write to the Director, Investor Relations at our head office as follows:

Director, Investor Relations

Barclays PLC
1 Churchill Place
London E14 5HP

or, in the United States of America,

The Corporate Communications Department

Barclays Bank PLC
200 Park Avenue
New York, NY 10166, USA

Registered and Head office:

1 Churchill Place
London E14 5HP
Tel: +44 (0) 20 7116 1000

Registrar:

The Registrar to Barclays PLC
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
Tel: 0871 384 2055
*Email: questions@share-registers.co.uk

ADR Depositary:

The Bank of New York
PO Box 11258
Church Street Station
New York, NY 10286-1258
Tel: 1-888-BNY-ADRS (toll-free for US domestic callers) or +1 212 815 3700
Email: shareowners@bankofny.com

* Calls to this number are charged at 8p per minute if using a BT landline. Call charges may vary if using other telephone providers.

Glossary of terms

Absa definitions

‘Absa Group Limited’ refers to the consolidated results of the South African group of which the parent company is listed on the Johannesburg Stock Exchange (JSE Limited) in which Barclays owns a controlling stake.

‘Absa’ refers to the results for Absa Group Limited as consolidated into the results of Barclays PLC; translated into Sterling with adjustments for amortisation of intangible assets, certain head office adjustments, transfer pricing and minority interests.

‘International Retail and Commercial Banking-Absa’ is the portion of Absa’s results that is reported by Barclays within the International Retail and Commercial Banking business.

‘Absa Capital’ is the portion of Absa’s results that is reported by Barclays within the Barclays Capital business.

‘Income’ refers to total income net of insurance claims, unless otherwise specified.

‘Profit before business disposals’ represents profit before tax and disposal of subsidiaries, associates and joint ventures.

‘Cost:income ratio’ is defined as operating expenses compared to total income net of insurance claims.

‘Cost:net income’ ratio is defined as operating expenses compared to total income net of insurance claims less impairment charges.

‘Compensation:net income ratio’ is defined as staff compensation based costs compared to total income net of insurance claims less impairment charges.

‘Return on average economic capital’ is defined as attributable profit compared to average economic capital.

‘Average net income generated per member of staff’ is defined as total operating income compared to the average of staff numbers for the reporting period.

‘Risk Tendency’ is a statistical estimate of the average loss for each loan portfolio for a 12-month period, taking into account the size of the portfolio and its risk characteristics under current economic conditions, and is used to track the change in risk as the portfolio of loans changes over time.

‘Economic profit’ is defined as profit after tax and minority interests less capital charge (average shareholders’ equity excluding minority interests multiplied by the Group cost of capital).

‘Daily Value at Risk (DVaR)’ is an estimate of the potential loss which might arise from unfavourable market movements, if the current positions were to be held unchanged for one business day, measured to a confidence level of 98%.